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Policies

Business Policy

At TUDI Eyewear, we are committed to providing a seamless and trustworthy shopping experience. Please review our business policies below before placing your order.

Shipping Policy

We carefully inspect every product before shipment to ensure it meets our quality standards.

Ordering Policy

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Estimated delivery times may vary depending on the destination:

  • Thailand: Approximately 1–3 business days
    International: Approximately 5–14 business days

  • Delivery times may be affected by customs clearance, weather conditions, or courier service disruptions.

Shipping Confirmation

Once your order has been shipped, a tracking number will be provided via email or the contact information supplied during checkout.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team. We will coordinate with the shipping carrier to investigate the shipment and assist you as quickly as possible. Our contact information can be found below. 

Order Cancellation Policy

  • Orders may only be cancelled before they have been processed or dispatched.

  • Once an order has entered the fulfillment or shipping process, it can no longer be cancelled.

  • TUDI Eyewear reserves the right to decline cancellation requests after an order has been confirmed for processing.

Returns&Refund Policies

Returns

Products may be eligible for return only if:

  • The incorrect item was delivered.

  • The product arrives damaged during transit.

  • The product contains a manufacturing defect.

 

Customers must notify TUDI Eyewear within 7 days of receiving the order and provide photographs supporting the claim.

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Products must be returned unused, in their original packaging, with all accessories included.

Non-returnable Items

Returns will not be accepted for:

  • Products damaged through misuse, accidents, improper care, or normal wear and tear.

  • Products that have been modified, repaired, or altered by third parties.

  • Prescription lenses that have been customized specifically for the customer.

Non-returnable Items

Returns will not be accepted for:

  • Products damaged through misuse, accidents, improper care, or normal wear and tear.

  • Products that have been modified, repaired, or altered by third parties.

  • Prescription lenses that have been customized specifically for the customer.

Refunds

Once the returned product has been inspected and approved, refunds will be issued using the same payment method originally used for the purchase.

 

Refund processing times depend on the customer's payment provider and financial institution.

Return Shipping Costs

  • If the return is due to a manufacturing defect or an error made by TUDI Eyewear, we will cover the return shipping costs.

  • For all other eligible returns, the customer is responsible for the return shipping expenses.

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TUDI Eyewear reserves the right to reject returns or refunds that do not comply with this policy.

Privacy Policy

TUDI Eyewear respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or make a purchase.

 Information We Collect

We may collect the following information:

  • Full name

  • Shipping and billing address

  • Email address

  • Telephone number

  • Payment information (processed securely through third-party payment providers)

  • Purchase history

  • Device and browser information

  • Website usage data collected through cookies and analytics technologies

How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products and website experience

  • Prevent fraudulent or unauthorized transactions

  • Comply with applicable legal obligations

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With your consent, we may also send news, promotions, or product updates. You may unsubscribe at any time.

Payment Security

TUDI Eyewear does not store your complete payment card information.

 

Payments are securely processed through trusted third-party payment providers using industry-standard encryption and security measures.

 Sharing of Information

We do not sell or rent your personal information.

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Your information may only be shared with trusted service providers when necessary for:

  • Payment processing

  • Shipping and logistics

  • Website operation

  • Legal compliance

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These providers are required to maintain the confidentiality and security of your information.

Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve website functionality.

 

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Your Rights

Depending on applicable laws, you may have the right to:

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  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw marketing consent

  • Request information regarding how your data is processed

TUDI Eyewear reserves the right to update this Privacy Policy at any time. Any changes will be published on this page and become effective immediately upon posting.

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